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Contact info:

Citadel Diamond Group

5090 Richmond Avenue, Suite 325 Houston, TX 77056
Telephone:1-312-388-8362
 
Email:info@citadeldiamondgroup.com

Shipping Policies

Your order will be shipped to you fully insured. We urge all customers to inspect your package for damage or tampering before receiving or signing for receipt.

When will the order be processed?

To help you plan when to expect your order, you'll find an estimated arrival date listed in the product details for each item. This is calculated the arrival date based on the approximate number of days required to process, package, and deliver your order. For all available products, the arrival date is listed on the detail pages, in the "Shipping Information" section.

*For CUSTOM ORDERS, please allow 4-6 weeks for shipping

*if you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.

*If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.

Shipping to Alternate Address

If you will not be home to sign for your order, Citadel Diamond can ship your order to your place of work, or another more convenient destination. As a security precaution to protect our customers against fraud, on purchases to be delivered to a destination other than your billing address or over $1000, we will confirm that your credit card or financing company has this alternate shipping address on file. To help expedite your order, simply call your issuing bank and provide them with your alternate shipping address. We may also request additional proof of identity in order to protect you, the consumer. Also you can alternatively have it sent to a UPS location.

Delivery Details

Your order delivery method is determined by the price of your order (before tax). You'll find your method of free shipping listed on the Shipping Information page within the shopping basket.

Shipping Options

*Citadel Diamond will only ship to a street address, not a P.O. Box address.

*Signature and I. D. is required for delivery

International Shipping and Handling -Citadel Diamonds offers shipping to over 44 countries.

FREE SHIPPING offered by Citadel Diamond Group is only for U.S. boundary customers and the average $20.00 value amount will be credited toward customer's international shipment charges and the balance of it will be charged to customer's credit card. It will be the customers responsibility to pay the shipping carrier the customs duties of the importing country. The amount the buyer/customer pays will only covers the item and shipping less the $20.00. Duties and customs must be paid at point of delivery.

You can go to http://fedex.com/ , http://www.ups.com/, or http://www.usps.com/

for information on shipping for US and international, Custom Duties for interational returns and insuring your package.